One-year limited warranty

One Year Limited Hardware Warranty

Warrantor. Santa’s AI Lab Inc., c/o WeWork, 12130 Millennium Drive, Suite 300, Los Angeles, CA 90094, United States. Contact: contact@walkieone.com.

Who and what are covered. We warrant to the original purchaser or original gift recipient of a new Walkie One purchased from us or an authorized retailer that the device and hardware accessories we supply with it will be free from defects in materials and workmanship under normal use for one year from delivery. Reasonable proof of purchase or delivery may be requested. Warranty registration is not a condition of coverage.

Remedies. For a covered defect reported during that year, we will, at our option and without charge, repair the product, replace it with a new or refurbished product of equivalent function, or refund its purchase price if repair or replacement is not reasonably available. We pay reasonable shipping costs for an approved warranty claim and will provide instructions. A repaired or replacement product is covered for the remainder of the original warranty period or 90 days from delivery of that repaired or replacement product, whichever is longer. Rights to a different or additional remedy under applicable law remain available.

What is not covered. This limited warranty does not cover ordinary wear, cosmetic damage that does not affect function, ordinary battery capacity decline, loss or theft, or damage caused by accident, misuse, improper storage, unsuitable charging equipment, liquid exposure outside the product’s stated specifications, or an unauthorized modification or repair that caused the problem. A battery manufacturing defect is covered. Using an independent repair service or a third-party part does not, by itself, void this warranty; we may exclude damage actually caused by that work or part, to the extent permitted by law.

The hardware warranty does not guarantee a particular carrier’s coverage, uninterrupted cloud service, AI output accuracy or the continued availability of a third-party assistant. It does not exclude a hardware defect merely because the defect affects connectivity, audio or another connected feature. No particular battery-life target or environmental rating is added by this warranty.

How to obtain service. Email contact@walkieone.com with your order or receipt, device serial number if available, and a description of the problem. We may suggest reasonable troubleshooting before arranging service. Do not send a product until we provide instructions. If a claim is outside coverage, we will explain the basis and obtain your agreement before performing chargeable work. If we cannot repair or replace a covered defect within a reasonable time, we will provide a refund or other remedy required by law.

Your legal rights. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR BY COUNTRY. We do not disclaim implied warranties on hardware covered by this written warranty. Nothing here limits rights or remedies that cannot lawfully be limited, including applicable implied warranties, product safety rights or mandatory repair, replacement and refund rights. The service disclaimers in Section 12 do not override this warranty or representations that legally form part of your hardware purchase.