Shipping and delivery

Orders payment and shipping

You may purchase through the checkout options we offer, including guest checkout where available. Purchasing hardware does not itself create device ownership in the Walkie One service or connect an assistant. Device setup and claiming are separate steps, and use of account features requires a Walkie One account.

Standard shipping to the United States and Canada destinations offered at checkout is free for both kits and assembled Walkie One units. The product, quantity, price, currency, taxes, shipping charges and any recurring charges must be shown before you authorize payment. The currently advertised device price is US$199; the price disclosed for your order controls. The hardware price does not include a third-party AI subscription or an ongoing wireless plan unless the offer expressly says so. We will not substitute a higher price or materially different product without your agreement.

Shopify provides our checkout and order infrastructure. Payment information is collected by Shopify and the applicable payment provider. You represent that you are authorized to use the payment method. We remain responsible for our obligations as seller, including applicable refunds, even though a third party processes the payment. Payment-provider services may also have their own terms.

An order is subject to acceptance and availability. We may reject or cancel an order for a genuine stock, payment, fraud, legal or material listing error. If we cancel after charging you, we will promptly refund amounts paid for the canceled items and associated charges as required by law. We will not use an error correction to change an accepted order without giving you the option of a refund.

Preorders and shipment dates

A preorder is an order for a device that is not ready to ship. When checkout states that payment is due today, we charge at checkout, before shipment. The advertised first-batch commitment is shipment by December 21, 2026; the shipment date disclosed for your particular order controls. A shipment date is the date we hand the order to the carrier, not a guarantee of delivery that day.

If we cannot ship within the promised time, we will give the delay notice and cancellation option required by applicable law, seek any required consent to a revised shipment date, and provide a prompt full refund for unshipped merchandise when you cancel or when the law requires cancellation. A general estimate, production issue or third-party delay does not remove these obligations.

You may request cancellation before the order has shipped by emailing contact@walkieone.com with your order number. If the order has not shipped, we will cancel it and refund the amounts charged for it. If it has already shipped, the return process in Section 5 applies. Any stronger cancellation right required by law remains available.

Delivery and order issues

We ship only to destinations offered at checkout. You must provide a complete and accurate delivery address. Any duties or import charges for an international destination must be disclosed as applicable before purchase. Contact us promptly about a lost shipment, damaged delivery or incorrect item so we can help. A missed carrier claim deadline does not eliminate rights you have against us under applicable law. We remain responsible for delivery until the product is delivered to you or your designated recipient, except where applicable law provides otherwise.