Returns and refunds

Sixty day hardware returns

For a Walkie One bought directly from us, you may request a return within 60 calendar days after delivery. Opened devices are eligible if they are in good condition following normal use. You do not need to prove a manufacturing defect to use this return policy. It is separate from the hardware warranty and any statutory rights.

Email contact@walkieone.com with your order number and the device you want to return. We will provide return instructions and a prepaid shipping label. Walkie One pays the return shipping cost. Please use that label, include the supplied accessories, and pack the device securely. Original packaging is helpful but is not required if you use suitable protective packaging. Please send the return within 14 days after we provide the label; contact us if you need help meeting that date.

Normal opening, setup and reasonable evaluation do not disqualify a return. We may decline this voluntary return policy for a device that is lost, materially damaged through misuse, or missing essential supplied parts, but we will explain the reason and preserve any defect or statutory claim. We do not charge a restocking fee for an eligible return. Do not mail a swollen, leaking or otherwise damaged battery without contacting us for safe shipping instructions.

After receiving and checking an eligible return, we will issue the refund to the original payment method within 10 business days, or sooner if required by law. The refund covers the device price and applicable product taxes. Original outbound shipping charges and optional expedited delivery charges are not refundable for a change-of-mind return, except where required by law. If we sent a wrong or defective item, we will also refund the shipping charges required to make the return right. Your bank or payment provider may take additional time to post the refund.

Before returning a device, follow our instructions to remove its account association and saved connections. Ask us for assistance if the device cannot be accessed or reset; a defect that prevents reset does not defeat a valid return or warranty claim. Keep personal backups of work you want to retain. We do not require you to share your AI provider password. The correspondence address in Section 16 is not a return depot; use the return address supplied with your label.

Returns of hardware purchased from another retailer are handled under that retailer’s return policy, without limiting the warranty below or rights against us that cannot be excluded. Digital services already used and third-party subscriptions are not hardware and are not included in the 60-day hardware refund, subject to applicable law and the plan terms.